Effective Date: April 12, 2025
By accessing and using our website or calling our support number, you agree to the following Terms and Conditions:
We operate a call-based support service that connects users with car rental agents and travel assistance providers. We do not directly own or operate car rental fleets. Our goal is to help users book or inquire about car rental services via phone support.
All bookings and reservations made via phone are subject to availability and third-party provider terms. In some cases, we may request credit card details to place a temporary hold or secure a reservation with our partners.
No Hidden Upfront Costs: It is free to use our website and call our support line. Secure Processing: Payments are handled securely by our partners. You may see a temporary "pending" hold on your card during booking. Service Fees: To get you the best rates, we charge a service fee. We will always show you this fee before you pay. Refund Policy: The service fee is non-refundable. Exceptions: If the supplier fails to provide your rental, please contact us. Our billing team can review these specific cases for a potential exception.
We are not affiliated with any specific car rental company unless explicitly mentioned. Brand names used are for informational purposes only. All services are provided on a best-effort basis to connect users with verified providers.
It is your responsibility to ensure the accuracy of the information you provide. We are not responsible for cancellations, delays, or disputes between you and the third-party rental providers.
We are not liable for any direct, indirect, or incidental damages resulting from the use of our services. All bookings are made at your own discretion and subject to provider terms.
We reserve the right to update or modify these terms at any time. Continued use of the site or our support services constitutes your agreement to any changes.
Welcome to The Rental Cars! Below are our terms in a simple and fair manner.By booking or renting service a car from us, you accept the following Terms & Conditions that constitute the Rental Agreement between you, either the "Renter" or "Driver," and The Rental Cars, the "Company." 1. Eligibility and Documentation 1.1. Driver Requirements Minimum Age: The main driver and any additional drivers listed must be over the age of 21. A surcharge may apply for those between the ages of 21-24. Required Documents: You must present a valid, non-expired driver's license held for at least one year and a major credit or debit card in the primary renter's name for the security deposit. International Rentals: For rentals out of the country, the renter must have an International Driving Permit together with his home country license. 2. Vehicle Use and Responsibilities 2.1. Permitted Use The rented vehicle shall be operated only by the authorized drivers named in the Rental Agreement. The vehicle shall be used in a lawful manner and is never permitted to: Sublease or let the vehicle to any other party. Drive off-road, on unpaved surfaces, or in areas where road conditions could damage the vehicle (unless the vehicle is a designated 4x4 and the area is authorized). Tow, race, or use the vehicle for commercial delivery services, except where specifically authorized. 2.2. Vehicle Condition and Maintenance You are required to take reasonable care for the vehicle: check fluids, tire pressure, and lights when renting for an extended period. You are responsible for returning the vehicle in the same condition as received, accounting for normal wear and tear. Any new damage, loss, or theft during the rental period is your financial responsibility, subject to the protection options you select. 2.3. Fuel Policy Our standard policy is Full to Full. The vehicle will have a full tank upon pick-up and must be returned full. If returned with less fuel, you will be charged for the missing fuel plus a reasonable refueling service fee. 3. Payment, Deposit, and Fees 3.1. Security Deposit An amount to cover a refundable security deposit will be authorized (held) on your card at the time of pick-up. The security deposit serves as a protection against late return fees, excess cleaning, or deductibles for damages. This hold is released by The Rental Cars upon a satisfactory return, but the time it takes to show in your account is dependent on your bank. 3.2. Additional Fees The Hirer shall be liable for any penalties arising during the rental period, including: Fines: Traffic citations, parking tickets, or unpaid tolls, plus a processing administrative fee from The Rental Cars. Excessive Cleaning Fee: Applied for vehicles that require special cleaning; for example, removal of pet hair, strong smells such as cigarette smoke, or excess mud/sand. Absolutely no smoking is permitted in any of our vehicles. Late Fees: Late return fees are levied hourly or daily after a normal grace period. 4. Cancellation and Amendments 4.1. Cancellation Policy More than 48 hours: Cancellations made more than 48 hours prior to pick-up will be fully refunded minus a small processing fee. Less than 48 hours: Cancellations made less than 48 hours prior to pick up may incur a fee equal to one day's rental charge. No-Show: If you fail to pick up the vehicle at the scheduled time without prior notice, any pre-paid amount may be forfeited. 4.2. Rental Extension To extend your rental, you must contact us before the original scheduled drop-off time. Extensions are subject to vehicle availability and potentially a revised daily rate based on current pricing. 5. Accident and Emergency Procedures In case of an accident, damage, or theft: Ensure the safety of all parties. Contact local law enforcement immediately and obtain a police report. Notify The Rental Cars immediately. Failure to provide a police report or failure to notify us in a timely manner may invalidate your insurance. Contacting The Rental Cars We recommend that you read these terms carefully.
If you have questions about these Terms, please contact:
Therentalcars
Phone: +1 888 791 8612
Email: Carrental@reservationsdes.com